Privacy Policy

1. Introduction

Renewal Experts Construction (“we,” “our,” or “us”) is a Minnesota-based construction and renovation company committed to protecting your privacy. This Privacy Policy applies to our website (renewalexpertsmn.com), email communications, phone consultations, and related services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number, address)
• Project details and preferences
• Communication history and preferences
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and general location information
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website information

2.3 Analytics and Cookies

We use Vercel Web Analytics to understand how visitors use our site. This analytics tool is cookieless and collects aggregated, non-personally identifiable usage data (e.g., page views, referrers, and basic technical information) to help us improve performance and user experience.

We currently do not use marketing or advertising cookies. Our website only uses essential cookies necessary for basic functionality. If we add additional analytics or tracking technologies in the future (e.g., Google Analytics or advertising pixels), we will update this Policy and provide any required notices and choices.

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our construction and renovation services
• Communicate with you about projects, appointments, and updates
• Process payments and manage contracts
• Respond to your inquiries and provide customer support
• Send marketing communications (only with your consent; you may opt out at any time)
• Comply with legal obligations and protect our rights
• Analyze website usage to improve user experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations, including website hosting (Vercel), email services (Google Workspace), payment processing (Stripe/QuickBooks), and analytics (Vercel Web Analytics)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

Data may be processed in the United States. If we serve international customers in the future, we will update this policy to address any applicable data transfer requirements.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain inquiry and communication records for up to 24 months, project and billing records for up to 7 years (or longer where legally required for tax or warranty purposes), and analytics data only in aggregated form without personal identifiers. We may adjust these periods as needed to meet legal, tax, or warranty obligations.

7. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications
• Request information about how your data is processed

To opt out of emails, use the unsubscribe link in any email we send. For SMS messages, reply STOP to cancel. You may also contact us by phone at (763) 381-9299 for accessibility or if you prefer to speak with us directly.

If you are a California resident, you may have additional rights under the CCPA/CPRA; see ‘California Privacy Notice’ below.

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 13 years of age in compliance with COPPA. If we become aware that we have collected such information from a child under 13, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

12. California Privacy Notice

If you are a California resident, you may have rights under the CCPA/CPRA, including the right to know, delete, and correct certain personal information, and to opt out of certain data sharing. We do not sell personal information. To submit a request, contact us at the email above. We will verify your request as required by law.